Do 'homeruns' on your resume need to be in numbers like X number of dollars? For one of my resume entries, I asked my former boss and he said that the impact of the CRM system I implemented was impossible to quantify.
Excellent career coaching question!
Most often times, we have had a great accomplishment or outcome, yet not so easily documentable. I can try to get you to think about things in some different ways, which may yield some impactful, results-oriented language by throwing out these thought-provoking questions for you to think about. They are designed to bring up ideas about how to express your 'homerun' in the nest light possible:
- What was the existing problem before the CRM system implemented?- What effect was this problem causing?
- Why were YOU chosen to implement THIS CRM?
- What problems was the implementation of this CRM supposed to fix?
- What happened as a result of this implementation?
- Did the implementation: create efficiencies/create or systematize a process/save time/save money/consolidate systems or processes/ease reporting capability/shrink time to close customer sales/allow larger sales or cross selling capability to customers/increase prospecting focus/free up time?
- Was it on time and under budget? How did you put your unique 'touch' on the project and contribute to its success?
- What other things happened after this CRM was implemented? Formal or informal recognition/asked to train users/asked to replicate system or process in other department/asked to integrate other departments unto using CRM, invited to another project based on success of this implementation.
There are many questions you can ask yourself to tell the story of the CMR implementation. Your answers, however, may not be "hard numbers". Projections are OK, Estimations are OK. Ancillary wins and impact are fair game here. Tell the story in a way that is most clear, impactful, and accurate. No truth stretching needed...sometimes we just can't quantify something and yet its impact can be immeasurable. this sounds like an important 'win', so be sure to use relevant keywords and action verbs when talking about it and congrats!